Question 1

Does your engineer understand English?

Accepted Answer

Our engineer understand a little English. All our engineer have more than 10 years machine installation experience. In addition, they can use body language to communicate with customer.

Question 2

Does your factory provide installation service?

Accepted Answer

Our engineer can go to customer factory to installation . buyer should prepare materials used to testing the machine in advance and should be responsible for the cost of supplier's technician, including round air tickets, visa cost, accommodation and salary 150USD/Day per person since the day start out until the day arriving at factory.

Question 3

Are you factory or trading company ?

Accepted Answer

we are factory specialized in plastic machine  more than 20 years .

Question 4

Where is your factory? How can i visit your company?

Accepted Answer

our factory is located in Ruian city,zhejiang province, China.

The nearest airport :wenzhou longwan international airport .The nearest train station: ruian train station .

Its about 40 minutes from shanghai by plane(4 hours by train).we will pick you up on airport or station .welcome to visit our factory

Question 5

What are your terms of payment?

Accepted Answer

We accept T/T, L/C. western union.3 How long is your delivery time?

In normal delivery time is 30-45 days .if you need it ugently ,we can make your machine first.about 20 days

Question 6

What's your warranty policy?

Accepted Answer

18 month guarantee .we will provide spare part as free if any part is broken during guarantee (not because of artificial factors)

whole life maintance.

Question 7

What package do you use for the product?

Accepted Answer

Be Coated with anti-corrosion oil, and covered with plastic film, wooden box package need extra cost.

FAQ

FAQ

Q Does your engineer understand English?

Q Does your factory provide installation service?

Q Are you factory or trading company ?

Q Where is your factory? How can i visit your company?

Q What are your terms of payment?

Q What's your warranty policy?

Q What package do you use for the product?

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